Ordering
Find details on placing and editing orders.
15 articles
- Setting Up Closure Dates
- QR Codes on delivery slips - what are they, and how do they work?
- How to Edit a Standing OrderThis guide provides details on how to edit a standing order
- Ordermentum Rewards
- How to: edit an order before cut-off timeLearn how to edit one-off and standing orders before supplier cut-off time. Includes step-by-step instructions, examples, and troubleshooting tips if editing is unavailable.
- How to Place an Order in the Ordermentum AppLearn how to place an order in the Ordermentum mobile app, from selecting a supplier to completing checkout. Ensure a smooth and successful order every time.
- Create Standing Orders from the Mobile App and WebLearn how to set up a standing (recurring) order with a supplier on iOS, Android, and the Ordermentum website — so your regular orders are placed automatically on the days…
- Ordermentum's First Order GuaranteeLearn how Ordermentum's First Order Guarantee protects your first order with a new supplier, and how to claim it if needed.
- Getting the Right Help: Who to Contact for Support – Supplier vs OrdermentumThis guide helps you quickly determine whether to contact your supplier or Ordermentum for support, depending on the type of issue.
- How to submit an order issue (mobile app)If something is wrong with your order, you can report the issue directly to your supplier using the Ordermentum mobile app. This helps suppliers review and resolve problems faster.
- Chat with Your Suppliers in OrdermentumChat lets you message your suppliers directly in Ordermentum, keeping questions, updates, and order-related conversations in one place — no phone calls, no chasing emails. It’s the fastest way to…
- Find and Connect with Suppliers in OrdermentumLearn how to search for suppliers and send connection requests in Ordermentum using both the web and mobile app.
- Managing Your Delivery Schedule & Standing OrdersLearn how delivery schedules and standing orders work in Ordermentum, what you can change yourself, and how to coordinate schedule updates with your supplier.
- Troubleshooting Supplier Visibility & Connection IssuesCan't see a supplier's products or place an order? This guide explains why a supplier may not appear and what steps to take to restore the connection.
- Where to Find Orders, Invoices, and Credit Notes in OrdermentumLearn where to find your orders, supplier invoices, and credit notes in Ordermentum on web and mobile app.