Edit an order before cut-off time
This article shows you how to edit an existing order in Ordermentum before the supplier cut-off time.
You can edit both:
One-off orders (manual orders)
Standing orders (scheduled recurring orders)
You can only edit orders if:
The supplier allows order edits
The order is still before cut-off time
The product lead time does not lock the item
Understanding order types
One-off orders (Manual orders)
These are single orders you place manually.
Placed (No edits allowed 🔒)
The supplier does not allow edits after placement.
Placed (Edits allowed ✏️)
You can edit the order until cut-off time (sometimes slightly after, depending on supplier settings).
Cancelled
Cancelled one-off orders cannot be reinstated.
You must contact the supplier to cancel one-off orders.
Standing orders (Scheduled recurring orders)
These are template orders that automatically place on scheduled days.
Scheduled
Template is not yet placed.
You can edit the template until cut-off time.
Placed (Edits allowed ✏️)
The system placed the order automatically.
You can edit if supplier allows edits.
Cancelled
Standing orders can be reinstated after cancellation.
Edit a one-off order
Step 1 — Open the supplier
Go to your Customer Dashboard → Suppliers and select the supplier.
Step 2 — Open the order
Click Orders tab
Select the order you want to edit
Step 3 — Edit the order
If the order shows a Pencil icon ✏️, you can edit it.
You can:
Add products
Change quantities
Remove items
Add comments
Step 4 — Save changes
Click Save to update the order.
Edit a standing order
Step 1 — Open scheduled orders
Go to Supplier → Scheduled tab
Step 2 — Select the standing order template
Choose the scheduled order you want to edit.
Step 3 — Edit order contents
You can:
• Add products
• Change quantities
• Remove items
• Add delivery comments
To save the changes:
Important notes
You can edit orders multiple times before cut-off
Some products lock earlier due to product lead time
You cannot add products if their lead time is longer than time remaining before delivery
After cut-off, you usually must contact the supplier to request changes
Pre cut-off locking reminder (Editable Hours):
Placed orders are locked from editing approximately 5 minutes before the configured editable cut-off time
This helps ensure orders are processed correctly by suppliers
Please make sure you complete and save your edits before this early lock period
Sample scenario:
Order placed: Tuesday, 7:00 AM
Editable until: 1:00 PM (configured editable hours: 6)
Pre cut-off lock applies: 12:55 PM
Troubleshooting
I cannot edit my order but it is before cut-off
Possible reasons:
Supplier has disabled editing for placed orders
Product lead time has locked the item
The order has already been sent for processing
Solution:
Contact your supplier and ask if order editing can be enabled in their order schedule settings.
I cannot add a product to my order
This usually means:
The product lead time is longer than time remaining before delivery
Solution:
Order the product for the next available delivery date.
I cancelled a one-off order — can I restore it?
No.
You must contact your supplier to place a new order.
I cancelled a standing order — can I restore it?
Yes.
Standing orders can usually be reinstated before cut-off.
Frequently Asked Questions (FAQs)
Can I edit an order after cut-off time?
Usually no. Contact your supplier to request changes.
Why do some items lock earlier than others?
Products may have preparation lead times set by the supplier.
How do I know if an order is editable?
Look for the Pencil icon ✏️ on the order.
Can suppliers allow edits after cut-off?
Some suppliers offer short grace periods, but you should confirm with your supplier.
Need more help?
If you need help editing an order:
Use the Help chat in the bottom-right corner of Ordermentum
Email support@ordermentum.com
Our team will help you as soon as possible.