Upfront Payments

With our upgraded Upfront Payments experience, payment is captured securely when you place your order—but you can still make changes up until the invoice due date. This guide explains how it works, and how adjustments or refunds are handled.

As soon as you place your order, Ordermentum takes payment up front. This means:

It’s a smoother, clearer way to pay—especially when orders change after they’re placed.

Want to see a breakdown of what you’ve been charged—including upfront payments and any adjustments?

Here’s how:

You’ll see a list of all your recent payments here. Each transaction is clearly linked to its own invoice number, so it’s easy to track what you were charged for—and why.

After payment is captured, the invoice status will show in your pay tab as "Scheduled". You’ll see this between when the payment is taken and when the invoice reaches its due date.

If your order changes after payment—for example, if more items are added or removed—you’ll see multiple transactions:

Each transaction is matched directly to the related invoice, so you’ll always know what each charge or refund was for.

Absolutely! Even though we’ve taken payment up front, your invoice remains editable until the due date.

Any changes you make will adjust the payment amount, and we’ll automatically handle the difference—either charging more or refunding the extra.

Need help making changes? Reach out and we’ll guide you through it.

Yes. If your order value decreases before the invoice due date—either by your edits or changes made by the Supplier—you’ll automatically be refunded the difference.

You don’t need to take any action. The refund will be applied on the invoice due date and clearly linked to the order.