Table of Contents
Overview of User Access Levels
User Access Levels in Ordermentum help protect your venue by limiting access to sensitive information and actions.
By assigning the right access level to each user, you ensure:
Only authorised users can update important settings
Team members have the access they need — no more, no less
Your account stays secure and protected from unauthorised actions
Types of User Access Levels
Ordermentum offers four User Access Levels for venues. Each level has different permissions.
Owner
The Owner is the authorised representative for the venue.
Owners can:
Accept Ordermentum terms and conditions on behalf of the business
Access all areas of Ordermentum
Update bank details
Manage payment settings
Add, remove, and update all users and access levels
Admin
Admins have full operational access to Ordermentum.
Admins can:
Modify payment settings
Manage user roles and permissions
Place and manage orders
Staff
Staff access is designed for team members who need visibility but not control.
Staff can ONLY:
View orders, invoices, and product information
This is ideal for day-to-day operational staff.
Collaborator (Pro feature)
The Collaborator role is available only to venues with an active OM Pro subscription.
Collaborators are used for:
Can create supplier-specific carts and add items, but cannot place orders.
When items are added, an Admin or Owner is notified.
Admin or Owner can review and place the order at any time.
Perfect for front-of-house staff, they can build carts without the risk of accidentally sending large orders.
Setting Up User Access Levels
You can assign or update User Access Levels at any time.
Step-by-step: Assign an access level
Open the Ordermentum App or Website and log in.
Go to Venue Settings > Venue Users.
Select the user you want to update.
Choose the appropriate User Access Level.
Save your changes.
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Frequently Asked Questions
Where can we see the Collaborator role?
Venues with an active OM Pro subscription can see this.
Why can’t I update the bank or payment details?
Only Owners and Admins have access to these settings.
Can Admins manage users?
Yes. Admins can add, remove, and update user roles.
What access level should I give my accountant?
Staff access may be suitable for read-only needs. Staff roles can also access your add-ons, such as Xero, MYOB, etc.
Can I change access levels later?
Yes. Access levels can be updated at any time from Venue Settings.
Can I customise my user access levels?
No. You can only change it with the available roles listed on the platform.
I can’t change the Owner
Ownership changes require help from Ordermentum support.
Contacting Support for Owner Access
If you need to:
Change the Owner of your venue
Recover access to an Owner account
Please contact Ordermentum support.
How to contact us
Use the Help chat in the bottom-right corner of the Ordermentum app
Or email support@ordermentum.com
For security reasons, we may request verification before making any changes.