Ordermentum's First Order Guarantee

The First Order Guarantee is Ordermentum's commitment to helping you order from new suppliers with confidence. Ordermentum connects venues with the largest network of artisan and specialty food and beverage suppliers behind Australia's leading hospitality businesses.

Founded by ex-chefs, baristas, bartenders, and owner-operators, Ordermentum understands how difficult it can be to find a reliable new supplier you can trust. The First Order Guarantee exists to remove that risk from your first order with any new supplier on the platform.

If you're unhappy with the goods or service quality on your first order with a new supplier you found on Ordermentum:

Ordermentum vets its top-tier suppliers before they join the platform. Vetted suppliers display the orange Ordermentum logo, Ordermentum's mark of approval, so you can identify trusted suppliers at a glance.

If you need to claim your First Order Guarantee, or if you have questions about it, send us a message through:

What does the First Order Guarantee cover?
It covers your first order with a new supplier on Ordermentum. If you're unhappy with the goods or service quality, Ordermentum will credit your money back, or help you find a better-suited supplier.

How do I know if a supplier is covered by the First Order Guarantee?
Vetted suppliers display the orange Ordermentum logo on their profile, this is Ordermentum's mark of approval and indicates the supplier has been vetted.

How do I claim my First Order Guarantee?
Message Ordermentum via the chat box, and the support team will help you right away.

Does the guarantee apply to every order, or just my first one with a supplier?
The guarantee applies specifically to your first order with a new supplier found on Ordermentum via Discover.

What happens if I'm not happy with a supplier even after claiming the guarantee?
Ordermentum will help you find a supplier who's a better fit, in addition to crediting your money back for the affected order.