Overview
Ordermentum makes it easy to discover new suppliers and start trading with them. Whether you're looking to totally revamp your menu or want to try something new to change things up a bit.
Using Discover, you can:
Search for suppliers by name
Browse suppliers by category
Send connection requests
Message suppliers before connecting
You can do all of this via a web browser or the mobile app (iOS and Android).
Using a web browser
Step 1: Open Discover
Log in to Ordermentum
Go to the top navigation bar
Click Discover
Step 2: Search or browse suppliers or products
Use the search bar to enter a supplier or product name
Or browse suppliers by category
Step 3: Review supplier details
Before connecting:
Check their product range
Review their business information (payment terms, delivery details, minimum order value)
The supplier can be contacted via the "More contact details" on the "Get in touch" panel
Step 4: Send a connection request
Click Add this supplier
Answer the questions when prompted
Submit your request
Once the request is sent, the supplier will review your connection request.
Note: A supplier may reject your connection request; if that happens, you may continue browsing in Discover for other suitable suppliers.
If it's accepted, you'll receive a confirmation email, and you can proceed with placing your first order.
One Search
One Search is a unified search experience that helps you find suppliers and products faster based on your location.
With One Search, you can:
Search suppliers and products in one place
Apply filters to narrow down options based on the specific product you're looking for
This makes it quick and easy to find the right supplier.
Please take note that the results for the supplier name will be at the top, and the products at the bottom.
Using the mobile app (Android and iOS)
Step 1: Search for suppliers or products
From the home screen, you can:
Use the search bar at the top to enter the supplier or product name
OR
Tap Find new suppliers, and you'll be routed to the Discover page for more search options
Step 2: Select a supplier
Click Add this supplier
Answer the question when prompted
Submit your request
Once the request is sent, the supplier will review your connection request.
Note: A supplier may reject your connection request; if that happens, you can continue browsing in Discover to find other suitable suppliers that match your needs.
If your request is accepted, you’ll receive a confirmation email and can then go ahead and place your first order.
Tips for choosing the right supplier
Review their product catalogue carefully
Check if you're happy with their cutoffs, delivery days, minimum order value, and freight charges
Reach out via the Get in touch panel before connecting if needed.
(Please refer to this step on how you can reach out to the supplier.)
Troubleshooting
I can’t find a supplier
Double-check the spelling of the supplier name, and make sure to include capital letters
Try searching by product or category instead
I'm having problems connecting with a supplier
If this happens, you may reach out to our support for further assistance:
Use the Help chat in the bottom-right corner or email support@ordermentum.com
Frequently Asked Questions
Do I need approval to connect with a supplier?
Yes. Suppliers must accept your connection request before you can start ordering. This is to allow suppliers to review your pricing and delivery requirements.
Can I message a supplier before connecting?
Yes. Use the Get in touch option to ask questions.
(Please refer to this step on how you can reach out to the supplier.)
How long does it take until my connection request is approved?
Suppliers will have 48 hours to accept your request until it expires. Otherwise, you can reach out if you want to follow up. Refer to this step to get in touch with the supplier.