Overview
The Pay section in Ordermentum allows you to view and manage invoices from all your suppliers in one place.
From the Pay section, you can:
View unpaid and paid invoices
Search for specific invoices
Download invoice PDFs
Mark invoices as paid
Review invoice details, due dates, and payment methods
Pay invoices directly through Ordermentum
Accessing Invoices on the Web
To view your invoices:
Log in to Ordermentum.
Click Pay from the top navigation menu.
Browse your invoices or use the search bar to find a specific invoice.
You can also filter invoices by:
Supplier
Invoice status
Due date
Viewing Invoice Details
To open an invoice, click the invoice number.
The invoice details page displays:
Invoice status
Payment method
Invoice date
Due date
Order number
Product line items
Invoice totals
Downloading an Invoice
How you download an invoice depends on its payment status.
Paid invoices — Click the download icon (↓) in the Action column of the invoice list to download directly.
Unpaid invoices — To download an unpaid invoice:
Open the invoice.
Click Download in the top-right corner.
A PDF copy of the invoice will be downloaded to your device.
Marking an Invoice as Paid
If you've paid your supplier outside of Ordermentum, you can update the invoice status manually.
To mark an invoice as paid:
Open the invoice.
Click I've paid this invoice.
Confirm the action.
The invoice status will update to Payment sent.
Accessing Invoices on the Mobile App
To view invoices on the Ordermentum mobile app:
Tap Pay at the bottom of the screen.
Browse your invoice list or use the search bar to find a specific invoice.
Tap an invoice to view details.
To download an invoice or update its status, tap the ⋮ (ellipsis) next to the invoice in the list to reveal the available options.
Paying an Invoice Through Ordermentum
If your supplier accepts payments through Ordermentum, you can pay an invoice directly from the invoice details page.
To pay an invoice:
Open the invoice.
Click or tap Pay now.
Select an existing payment method or add a new payment method.
Confirm the payment.
Available payment methods may include:
Credit / Debit Card
Direct Debit
Pay the supplier directly (if available)
When adding a new payment method, you may also have the option to save it as the default payment method for that supplier, making future payments faster and easier.
If your supplier does not accept payments through Ordermentum, you can arrange payment directly by bank transfer or EFT. Once your payment is confirmed and received, your supplier will mark the invoice as paid on their end.
💡 Automatic Payments
If you have a default payment method set for a supplier and payment terms configured (for example, Invoice Date + 7 days), your invoice will automatically be charged on the due date.
You can use Pay now to:
Pay an invoice before the due date
Retry a payment if the original payment attempt failed
Once the payment is processed, the invoice status will update accordingly.
Frequently Asked Questions
Why can't I find an invoice?
Why can't I find an invoice?
Try searching using:
Invoice number
Supplier name
Due date filters
If the invoice still isn't visible, contact your supplier to confirm it has been issued.
Can I download invoices from the mobile app?
Can I download invoices from the mobile app?
Yes. Tap the ⋮ (ellipsis) next to the invoice and select Download to save a copy to your device.
Can I mark an invoice as paid if I paid outside Ordermentum?
Can I mark an invoice as paid if I paid outside Ordermentum?
Yes. Open the invoice and select I've paid this invoice. The invoice status will update to Payment sent.
Why am I not receiving invoice emails?
Why am I not receiving invoice emails?
If you're not receiving invoice emails, first check your notification settings to ensure invoice or order notifications are enabled for the supplier.
Please note that the type of notification you receive is determined by your supplier's settings. Some suppliers send Order Confirmations, while others send Invoices.
Even if you don't receive invoice emails, you can always view and download invoices directly from the Pay section on both web and app.
Can I import invoices from suppliers who don't use Ordermentum?
Can I import invoices from suppliers who don't use Ordermentum?
Yes. You can import invoices from suppliers outside of Ordermentum into the Pay section.
To import invoices:
Go to Pay.
Click Import invoices.
Follow the prompts to upload your invoice.
Imported invoices can then be managed alongside your Ordermentum invoices, giving you a single place to track and review supplier invoices.
For more details, refer to this guide: Importing supplier invoices into Ordermentum
What should I do if an invoice amount looks incorrect?
What should I do if an invoice amount looks incorrect?
If you believe an invoice amount is wrong, contact your supplier directly to query the discrepancy. You can find supplier contact details within Ordermentum.
If you need further assistance, reach out to Ordermentum support at support@ordermentum.com or via the chat bubble at the bottom-right of your screen.
What happens if a payment fails?
What happens if a payment fails?
If a payment attempt fails, the invoice will remain unpaid. You can retry the payment at any time by opening the invoice and clicking or tapping Pay now.
If you have automatic payment configured and the scheduled charge fails, use Pay now to complete the payment manually.
Can I pay multiple invoices at once?
Can I pay multiple invoices at once?
No, invoices must be paid individually. Open each invoice and click or tap Pay now to complete the payment.
Can I reverse a 'Mark as paid' action?
Can I reverse a 'Mark as paid' action?
Yes. If an invoice was marked as paid in error, you can reverse this by going to the invoice details page and clicking Mark as unpaid. The invoice status will revert to unpaid.
How do I update my default payment method?
How do I update my default payment method?
To change your default payment method for a supplier, open an invoice and click or tap Pay now. Select a new payment method and choose to save it as your default when prompted. You can also update your default payment method by navigating to Venue Settings > Payment Methods. Steps are the same on both web and app.
For more details, refer to this guide: Manage Payment Details in the Ordermentum App
Need More Help?
If you need assistance accessing or managing invoices:
📧 Email: support@ordermentum.com
💬 Chat: Use the chat bubble at the bottom-right of your Ordermentum screen