Overview
Invitation errors on Ordermentum are usually caused by a mismatch between the email address on the invitation and the one registered to your account, or by a browser or session issue. Follow the steps below to identify and fix the problem quickly.
How to Resolve Errors When Accepting Invitations on Ordermentum
Encountering errors while accepting invitations on Ordermentum can be frustrating, but most issues can be resolved with a few simple steps. This guide provides a comprehensive troubleshooting process to help you address common invitation acceptance errors.
Common Causes of Invitation Errors
Unregistered Email Address: The invited email is not yet registered on Ordermentum.
Case-Sensitive Email Field: Email entered with uppercase letters or extra spaces.
Expired session: Your login token has expired - log out and back in.
Browser Issues: Cache, cookies, or browser settings may interfere with the process.
Already Part of the Venue: The invitation is unnecessary if you are already connected to the venue or supplier.
General Troubleshooting Steps
Work through these steps in order. Most invitation acceptance errors are resolved by step 3.
Log Out and Log Back In:
Log out of your Ordermentum account.
Close and reopen your browser or app.
Log back in using the same email address that received the invitation.
Clear Browser Cache and Cookies:
Clear your browser's cache and cookies.
Try accepting the invitation again.
Use an Incognito or Private Browser Window:
Open an incognito or private browsing window.
Log in to your Ordermentum account and accept the invitation.
Ensure Correct Email Address:
Verify that the email address used matches the one on the invitation.
Enter the email in lowercase with no spaces.
Check for Pending Invitations:
Log in to your account and look for a pop-up prompting you to accept the invitation.
If no pop-up appears, retry accepting the invitation from the email link.
Specific Scenarios and Resolutions
Unregistered Email Address
Solution: Create an Ordermentum account using the invited email address. Use the sign-up link and ensure the email is entered in lowercase with no spaces. Once registered, log in and accept the invitation.
Already Part of the Venue
Solution: If you are already connected to the venue, you don’t need to accept the invitation. Simply log in to your account to access the venue.
Expired Invitation
Solution: If the invitation has expired, contact the sender to resend it. Ensure you log in before attempting to accept the new invitation.
Supplier Invitation Errors
Solution: If the email used for the invitation is already registered, log in directly to connect with the supplier. Alternatively, use the Discover tab to search for the supplier and send a connection request.
Preventive Measures
Always use the same email address for registration and invitations.
Enter your email in lowercase with no spaces at all times when logging in or registering.
Regularly clear your browser cache and cookies to prevent technical issues.
FAQs
Why do I see an error even after accepting the invitation?
Refresh your browser or app. It may take a short time for the venue to appear in your account.
What if I forgot my password?
Use the password reset option on the login page. Enter your email in lowercase with no spaces to receive a reset link.
By following these steps and solutions, you should be able to resolve most invitation acceptance errors on Ordermentum. If issues persist, contact Ordermentum support for further assistance.
Need More Help?
If you have followed the steps above and are still seeing an invitation error, our support team can help.
Use the Help chat in the bottom-right corner of the app or website.
Email us at support@ordermentum.com.