If you're having trouble accessing your Ordermentum account, this guide covers the most common causes and how to fix them.
Forgotten Password
If you've forgotten your password, use the Forgot Password link on the login screen to request a reset email.
Go to the Ordermentum login page.
Click Forgot Password.
Enter the email address associated with your account.
Check your inbox for a password reset email and follow the link to set a new password.
Always enter your email in lowercase with no spaces — this is the most common reason a reset email doesn't arrive or the login fails.
Not Receiving the Reset Email
If the password reset email doesn't arrive:
Check your spam or junk folder.
Make sure you're using the email address you registered with — not an alias or alternate email.
Wait a few minutes and try again.
If you still don't receive it, contact Ordermentum Support — we can verify which email address is linked to your account.
Multi-Factor Authentication (MFA) Issues
If you're being prompted for MFA but can't complete it:
Make sure you have access to the device or app used to set up MFA.
If you've lost access to your MFA device, contact Ordermentum Support to have it reset.
Login Errors or Page Not Loading
If you're seeing an error message or the login page isn't responding:
Clear your browser cache and cookies, then try again.
Try a different browser or use a private/incognito window.
If you're using the mobile app, try uninstalling and reinstalling it.
Check that your internet connection is stable.
Account Not Recognised
If Ordermentum doesn't recognise your email address, you may not have completed registration. Check your inbox for the original invitation email and follow the link to complete your account setup. If the invitation has expired, ask your account administrator to send a new one.
Still can't log in?
Contact Ordermentum Support via Settings > Help and Support. Include the email address you're trying to log in with and a description of the error you're seeing.