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How to Add and Manage Users for Your Venue

Learn how to invite users, manage their access level, and remove users from your venue using the Ordermentum app or website.

Overview

You can add and manage users who need access to your venue in Ordermentum.

When you invite a new user, they receive an email with instructions to set up their password before they can log in.

You can:

  • Invite a new user to your venue.

  • Set the user's access level.

  • Change a user's access level.

  • Remove a user's access to the venue.

Note: User access levels determine what a user can view and do in your venue. For more information, see User Access Levels for Your Venue.

Add a User Using the iOS App

You can invite a new user directly from the Ordermentum iOS app.

Step 1: Open Venue Settings

  1. Log in to the Ordermentum app.

  2. Select the Settings cog in the top-right corner.

  3. Under Venue Settings, select your venue.

Step 2: Open Venue Users

Select Venue Users.

Step 3: Invite the user

Select Invite User.

Add a User Using the Website

You can also invite a new user from the Ordermentum website.

Step 1: Open Venue Users

  1. Log in to the Ordermentum website.

  2. Go to Venue Settings.

  3. Select the Venue Users tab.

Step 2: Invite a new user

Select Invite a new user from your venue below the list of existing users.

Step 3: Enter the user's details

Enter the user's:

  • First name

  • Last name

  • Email address

Select Next.

Step 4: Set the user's access level

Choose the appropriate access level for the user and save the changes.

The user receives an invitation email with instructions to set up their password and log in.

Manage a User's Access Level

A user's access level controls what they can access and manage within your venue.

You can manage access levels such as:

  • Owner

  • Admin

  • Staff

  • Collaborator

For details about what each access level can do and how to change a user's access level, see User Access Levels for Your Venue.

Remove a User from Your Venue

You can remove a user from your venue using the Ordermentum website or app.

Step 1: Open Venue Users

  1. Log in to the Ordermentum website or app.

  2. Go to Venue Settings > Venue Users.

Step 2: Select the user

Select the user you want to remove from the list on the left.

Step 3: Remove the user

Select Remove this user at the bottom of the user's profile.

Via the website:

Via the app:

The user is removed from the venue immediately and receives an email notification.

Frequently Asked Questions

What happens after I invite a user?

The invited user receives an email with instructions to set up their password. They can then use their account to log in to Ordermentum.

Can I choose what a user can access?

Yes. When inviting a user, you can choose their access level. You can also manage their access level after they have been added.

Available access levels include Owner, Admin, Staff, and Collaborator.

For details, see User Access Levels for Your Venue.

Can I remove a user from my venue?

Yes. Go to Venue Settings > Venue Users, select the user, and choose Remove this user.

The user is removed immediately and receives an email notification.

Can I remove myself from a venue?

No. To remove yourself from a venue, contact Ordermentum Support or ask a colleague with Owner or Admin access to remove you.

Does removing a user delete their Ordermentum account?

Removing a user from your venue removes their access to that venue. It does not necessarily mean their Ordermentum account is deleted.

Need more help?

If you need help adding, managing, or removing a venue user:

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