If you manage more than one venue, Ordermentum allows you to access multiple venue accounts from a single login. This guide covers how that works and how to manage your venues effectively.
Accessing Multiple Venues
If your email address has been added to more than one venue account, you can switch between them without logging out. Look for the venue selector in the app to toggle between your venues.
Adding a New Venue to Your Account
To gain access to an additional venue:
Ask the account administrator for the new venue to send you an invitation to that venue's Ordermentum account.
Accept the invitation using the same email address you use for your existing account.
The new venue will then appear in your venue selector.
Always use the same email address across all venue accounts to ensure they appear under a single login.
Adding a New Trading Name or Location to an Existing Account
If your business operates under multiple trading names or has multiple locations, you may not need separate accounts. Contact Ordermentum Support to discuss the best setup for your business.
Merging Duplicate Venue Accounts
If you've accidentally created duplicate accounts for the same venue, these can be merged. See How to Request a Merge of Duplicate Accounts for full details on when and how to request a merge.
When to Keep Venues Separate
Keep venues as separate accounts if they:
Represent different physical locations with separate ABNs or trading details.
Have different ownership.
Operate independently with separate supplier relationships.
Need help with your venue setup?
Contact Ordermentum Support via Settings > Help and Support and describe your venue structure. We can advise on the best approach for your situation.