If you have identified duplicate venue accounts in Ordermentum, this guide will help you understand how to request a merge of these accounts.
Due to the complexity of the process and the risk of data loss, merging must be handled by our internal team. Follow the steps below to get in touch with our Support Team, and learn what information you’ll need to provide to ensure a smooth and successful merge.
Table of Contents
When Should You Request a Merge?
You should request a merge if:
You have duplicate venue accounts for the same business.
The venue names are similar or identical, but they appear separately in the system.
You want to simplify account management by consolidating orders, users, and delivery addresses into a single venue profile.
Do Not Request a Merge If:
The venues represent different physical locations.
The venues have different ABNs or trading details.
You’re unsure if the venues should be merged (in this case, please reach out to our Support Team for advice).
Information Required for a Merge Request
To expedite the merging process, please include the following details in your request:
Name of the Duplicate Venues: Provide the names of all venue accounts you believe are duplicates.
Primary Venue: Indicate which venue you would like to keep as the main profile.
Reason for Merge: Explain why the venues should be merged (e.g., duplicate creation during bulk upload, incorrect account setup, etc.).
ABN (if applicable): Provide the ABN associated with the venues (if available).
Confirmation of Physical Address: Confirm that all venues share the same physical address.
Any Special Considerations: Include any special details (e.g., preference for retaining specific payment methods or delivery instructions).
Example Request
Subject: Merge Request - Duplicate Venues
Hello Ordermentum Support,
I would like to request a merge of the following duplicate venues:
Venue 1: ABC Cafe (ID: 12345)
Venue 2: ABC Cafe (Duplicate) (ID: 67890)
Please retain Venue 1 as the primary profile, as it has the most up-to-date payment and delivery details. The reason for this merge is that Venue 2 was created in error during our last bulk upload.
Both venues share the same ABN: 11 222 333 444 and the same physical address: 123 Main Street, Sydney, NSW.
Thank you,
Email: support@ordermentum.com
What Happens Next?
Review and Verification: Our team will verify the information you provided to ensure that the venues meet the criteria for merging.
Confirmation: You will receive a confirmation email from our Support Team if the merge can proceed.
Merge Process: Once confirmed, our internal team will carry out the merge. This process may take a few hours depending on the complexity.
Completion Notification: You will receive a final email notifying you that the venues have been successfully merged.