Overview
This guide shows you how to place an order using the Ordermentum mobile app, from selecting a supplier to completing checkout and confirming your order.
If you run into issues while placing an order—such as missing suppliers, payment options, or checkout errors—this guide also includes troubleshooting steps and FAQs to help you resolve them quickly.
Before you begin
Before placing an order, make sure:
You are logged in to the Ordermentum mobile app.
You can see the supplier you want to order from.
Your app is updated to the latest version for the best experience.
Steps: Place an order
Step 1: Select a supplier
Open the Ordermentum app.
Go to My Suppliers.
Tap the supplier you want to order from.
Step 2: Start a new order
You’ll be taken to the Shop section.
Browse products by category, or use Search to find a product directly.
Step 3: Add products to your cart
Use the quantity selector '+' to add items to your cart.
Tap a product to view product details if needed.
Repeat until your cart is complete.
Step 4: Review your cart
Tap the cart icon (top-right).
Review your selected items before checkout.
Step 5: Complete checkout details
Confirm the delivery date—the date you want the delivery to arrive.
Optionally, add:
Order comments
PO number
Delivery instructions
Promo code (only if received from your supplier or Ordermentum)
3. Add a payment method if you don’t have one yet. Available options may include Credit/Debit Card or Direct Debit, depending on the supplier.
Note: If no payment option appears, the supplier does not accept payments via Ordermentum. You can still place the order and settle payment directly with the supplier.
Step 6: Place the order
Tap Place order.
You’ll see the Order confirmation screen, confirming your order was placed successfully.
Troubleshooting
Problem | Possible cause | Solution |
I can’t see the supplier I want to order from | • Your account is inactive, restricted, archived, or disabled
• The supplier connection is not set up (trade request not yet accepted) | • Make sure your account is active
• Wait for the supplier to accept the trade request
• Contact support if you’re unsure about your account status |
I can’t add a payment method | • The supplier does not accept payments through Ordermentum, so the option is not shown
• An error occurs when adding a payment method | • Place the order and settle payment directly with the supplier
• Contact the supplier to enable payment options
• Contact support if you see an error |
My order didn’t go through | • You didn’t reach the Order confirmation screen
• An error occurred during checkout | • Check the Orders section to confirm no order was placed
• Try placing the order again
• Contact support with a screenshot or screen recording for faster help |
Frequently Asked Questions (FAQs)
Can I edit my order after placing it?
Yes. You can edit an order before the supplier’s cut-off time, depending on supplier settings. See How to: edit an order before cut-off time
Do I need to meet a minimum order value (MOV)?
Some suppliers require a Minimum Order Value (MOV). This is displayed during checkout.
Can I place multiple orders for the same delivery date?
Yes. If Top Up Orders are enabled, you can place additional orders for the same delivery date without meeting the MOV and without extra freight charges.
Need more help?
Use the Help chat in the bottom-right corner of the Ordermentum app.
Or email support@ordermentum.com.
Support hours: Monday–Friday, 9am–5pm AEST