Why use chat?
Chat helps venues save time and reduce back-and-forth by keeping all communication connected to your suppliers and orders.
Key benefits
One place for supplier communication
Faster responses than email or phone
Conversations are visible to your whole team
Less manual follow-up and fewer missed messages
What can I use chat for?
Venues commonly use chat to:
🚚 Ask about deliveries
“Is today’s order still arriving this afternoon?”📦 Clarify order details
“Can you confirm what’s included in this delivery?”🔄 Update information
“Our delivery instructions have changed — please leave at the back door.”⚠️ Discuss order issues
Follow up on missing, damaged, or incorrect items (including images sent with Order Issue Reports)🧾 Invoice or credit questions
“Can you confirm when this credit note will be issued?”
All messages stay linked to the supplier, making it easier for anyone on your team to jump in.
How do I start a chat?
You can start a chat with a supplier at any time.
Tap the chat bubble icon (Top right hand corner).
Select the supplier’s name.
Start your chat directly from the app.
Note: If the supplier hasn’t enabled chat, you won’t be able to message them yet.
Notifications
When a supplier replies:
You’ll receive a push notification on mobile
You’ll see unread indicators in Inbox
Make sure notifications are enabled on your device so you don’t miss replies.
Need more help?
If you need help using chat or resolving an issue:
Use the Help chat in the bottom-right corner of Ordermentum
Or email support@ordermentum.com