Overview
Order Issue Reports let you notify your supplier when there is a problem with an order placed through the Ordermentum app.
You can report issues such as:
Missing or incorrect items
Damaged or spoiled items
Orders that didn’t arrive
Any other issues with the order
Once submitted, the issue is sent directly to the supplier and is visible on the order details.
Before you begin
Before reporting an order issue, make sure:
You are logged in to the Ordermentum mobile app
The order has already been placed
You can access your Orders list
How to report an order issue in the mobile app
Follow these steps using the Ordermentum app on your device.
Step 1: Select the supplier
Open the Ordermentum app
Go to your Supplier list
Tap the relevant Supplier
Step 2: Open the order
Tap Orders
Find and tap the affected order
Step 3: Report the issue
Tap There are issues with this order
Select the issue type:
Missing or incorrect items
Damaged or spoiled items
Order didn’t arrive
Something else
Fill in all required details
Step 4: Submit the issue
Tap Report issue
Once submitted, the issue report is sent directly to the supplier.
What happens after you report an issue
After you submit an Order Issue Report:
The supplier receives the issue report immediately
The issue appears on the order details screen for supplier review
The supplier will follow up with you to resolve the issue
If you do not receive a response from the supplier within 24 hours, you can contact support@ordermentum.com for assistance.
Frequently Asked Questions (FAQs)
Who receives the order issue report?
The report is sent directly to the supplier and is linked to the order.
Can I edit an issue after submitting it?
No. Once submitted, the issue cannot be edited. If you need to add more information, contact the supplier directly.
What issues can I report in the app?
You can report missing items, incorrect items, damaged or spoiled goods, delivery issues, or any other order-related problem.
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Need more help?
If you need help reporting an order issue:
Use the Help chat in the bottom-right corner of the app
Or email support@ordermentum.com