This guide provides a comprehensive overview of how to set up your customers to accept payments through Ordermentum. It covers the payment methods supported, how to add and manage payment details, and how to handle trade accounts and payment transactions.
📖 Table of Contents
Introduction
Ordermentum serves as a secure payment gateway for your customers, partnering with Zai to process and store payments safely.
Customers can use various payment methods — including credit/debit cards, direct debit, and trade accounts — to pay for their orders through Ordermentum.
Accepted Payment Methods
Ordermentum supports the following payment options:
💳 Credit/Debit Cards
Visa
Mastercard
American Express
🏦 Direct Debit
BSB and Account Number from all major Australian banks
🤝 Trade Accounts
Finstro
Setting Up a Customer to Accept Payments
Follow these steps to configure your customer’s payment settings:
Go to Customer Details → Payment & Trading Terms.
Select the payment methods you would like your customer to use.
Please Note:
Customers without an "Other" payment method will be required to enter a payment method before placing an order.
Customers can apply for and pay with trade accounts from any supplier that accepts debit/credit cards.
Only invoices created after payment details have been added will be automatically paid according to the customer's trading terms.
Adding Customer Payment Details
To add your customer’s payment information:
Make sure Credit/Debit Card is enabled under Available Payment Methods.
Click Add Card Details.
Follow the prompts to securely add your customer’s payment details.
Important:
Suppliers cannot add Direct Debit details for customers due to service terms and conditions.
For more information, please contact our support team at support@ordermentum.com.
Managing Trade Accounts
Some customers may apply for and pay with a Trade Account offered by an Ordermentum partner.
This option allows you to get paid upfront while your customers pay on agreed terms with their Trade Account provider. Customers can use their Trade Account to pay any supplier on Ordermentum that accepts debit/credit cards.
Please Note:
To pay with a Trade Account, the customer's trading terms must be set to "Pay on Place" or have funds held upfront.
Charging Now for Unpaid Invoices
To instantly attempt payment for an unpaid invoice:
Open the Order Details.
If payment details are stored in Ordermentum, the Charge Now button will be available.
Click Charge Now to immediately attempt to process and pay the invoice.
Changing the Due Date of a Payment
To change the due date or automatic transaction date of a payment:
Click Edit Order.
Modify the Due Date field. This update will adjust the day the charge is automatically attempted.
Related Articles
Payment Settlement Times: Learn more about how the settlement process works.
Ordermentum Remittance Advice: Find out more about remittance advice.
Need More Help?
If you need further assistance setting up payment methods or managing transactions, please reach out to our support team:
📧 Email: support@ordermentum.com
📞 Phone: 1300 336 724
💬 Chat: Use the chat bubble at the bottom-right of your Ordermentum screen
🌐 Help Center: help.ordermentum.com