As a supplier using Ordermentum, you may receive various email notifications to keep you informed about your orders, payments, and system updates. If you prefer not to receive these notifications, you can easily customise your preferences within your User Settings.
Steps to Disable or Manage Email Notifications
Step 1: Log in to Ordermentum
Navigate to app.ordermentum.com and log in with your credentials.
Step 2: Access User Settings
Click on your profile icon located in the top right corner, next to the search bar.
From the dropdown menu, select "User Settings".
Step 3: Select Your Supplier Account
In the User Settings page, you'll see a list of accounts under 'For suppliers'.
Choose your supplier account to proceed.
Step 4: Customise Your Notifications
Here, you'll find a list of notifications that you can enable or disable based on your preferences. Simply uncheck the notifications you no longer wish to receive.
Notification Options
Delivery Information Change
Receive an email when a customer updates their delivery address.
This helps you:
Avoid sending orders to outdated addresses
Plan deliveries more accurately
First Order (Growth Engine only)
A notification will be sent via email when a new customer places their very first order with you. This feature only works for Growth Engine (GE) suppliers for now.
Inbox Messages
Receive email notifications for new messages in your Ordermentum inbox.This ensures you don’t miss important communication from customers or suppliers.
To know more about this feature, click here.
New Sales Order Notification (Marketplace Orders Only)
Get notified when you receive a new marketplace order.This applies to Growth Engine (GE) suppliers using marketplace features.
Payment Failure
Receive an email whenever a payment fails.This allows you to:
Follow up quickly with customers
Prevent delays in order processing
Remittance Advice
Receive an email for each settlement payout.This includes:
Which orders were paid
Associated invoices
Order Notifications
Get an email notification for every new order you receive. You will either receive a copy of the invoice or order confirmation, depending on your trading terms. Settings > Trading terms
If the invoice is selected, this is what the customer will receive, and you'll also receive a copy of that
If order confirmation, then that's what you and the customer will receive.
System Alerts
Receive important system updates, including:Payment successes
Payment failures
Standing order reports
Processed refunds for customers
Important Notes:
Notification settings are user-specific
Changes you make will only apply to your account, not other users in your supplier account
Frequently Asked Questions
Can I customise notifications for my whole team?
No. Notification settings are managed per user. Each team member must update their own preferences.
Do I need all notifications enabled?
No. You can choose only the notifications relevant to your role.
Are marketplace notifications available to all suppliers?
No. Some notifications (like First Order and Marketplace Orders) are only available for Growth Engine (GE) suppliers.
Need more help?
If you need help managing your user settings:
Use the Help chat in the bottom-right corner of Ordermentum
Or email support@ordermentum.com