Learn how to enable surcharging in Ordermentum to apply additional fees for payments made with VISA, Mastercard, AMEX, and Direct Debit. This feature allows you to charge an additional % for payment processing costs.

To enable surcharging:

Once surcharging is enabled:

If you would like the surcharge amounts to be displayed on your invoices so it is shown above the Total amount.

Reach out to our Support Team via one of the options below.

Our team will assist you in adding the surcharge details to your invoices.

You can enable or disable surcharging for individual venues in Ordermentum. Follow these steps:

1. Log into Ordermentum Back Office.

2. Go to Customers in the left-hand menu.

3. Find and select the venue you want to update.

4. Navigate to the Payment & Trading Terms section.

5. Locate the Apply Payment Surcharge option:

• To enable surcharging, check the box.

• To disable surcharging, uncheck the box.

6. Click Save to apply the changes.

Once enabled, surcharges will be automatically applied to payments made by the venue. If disabled, no additional surcharges will be added.

Q: How does Ordermentum bill me (the supplier) when surcharging is enabled?

A: Even though the surcharge is shown as a separate line item to your customer (the venue), it is still part of the total transaction amount. Ordermentum’s payment processing fees are calculated on the final transaction total, which includes both:

• The product/order total

• The surcharge amount

Because the surcharge is intended as a cost recovery, the aim is that you (the supplier) recoup the associated payment fees. However, it’s important to note that the processing fee applies to the entire amount (including the surcharge).

Example:

• If the order total is $1,000 and you add a 2% surcharge ($20), the final transaction amount is $1,020.

• Ordermentum’s processing fee is calculated on $1,020, not just the original $1,000.

• The surcharge you collected ($20) is meant to offset your additional processing cost.