Deleting Your Ordermentum Account (iOS & Android)

This guide provides step-by-step instructions on how to delete your Ordermentum account on both iOS and Android devices.

Please note that once your account is deleted, it cannot be restored. If you wish to use Ordermentum again in the future, you will need to create a new account.

This guide covers how to delete your Ordermentum account on both iOS and Android devices. It also explains what to check before you begin and how to create a new account later if you change your mind.

Important: Once your account is deleted, it cannot be restored. If you want to use Ordermentum again in the future, you'll need to create a new account from scratch.

Before starting the account deletion process, make sure you:

Step 1: Go to Settings

Tap the Settings icon, located in the bottom right corner of the app.
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Step 2: Select User Details

In the Settings menu, tap User Details.
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​Step 3: Delete your account

Scroll down and tap Delete your account.
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Step 4: Confirm deletion

Type Delete account and tap Confirm.

Step 1: Open the app

Open the Ordermentum app on your Android device.
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Step 2: Open the menu

Select the hamburger icon (three lines) in the top left-hand corner.

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Step 3: Select User Profile

Tap User Profile.
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Step 4: Select Delete Your Account

Tap Delete Your Account.

​Step 5: Confirm deletion

Type Delete account and tap Confirm.

If you've decided to return to Ordermentum after deleting your account, creating a new one is simple. Visit the sign-up page to get started.

For detailed steps, see the guide on setting up a new Ordermentum account.

Can I restore my account after deleting it?
No. Once deleted, an Ordermentum account cannot be restored under any circumstances.

Do I need to remove my payment method before deleting my account?
Yes. Any payment methods in your name should be removed, and any outstanding balances connected to them paid off, before you begin the deletion process.

What happens to my connected integrations when I delete my account?
You should disconnect any integrations linked to your account before deleting it, this is a required step in the Before you begin section above.

Can I use the same email to create a new account later?
This guide doesn't cover that detail, check the sign-up page or contact support if you're unsure whether your previous email can be reused.

Is the process different between iOS and Android?
The steps are similar but found in slightly different menus: Settings > User Details on iOS, versus the hamburger menu > User Profile on Android. Both end with the same confirmation step.

If you have questions about deleting your account or run into issues during the process: