How to Manage Supplier Users

The Users page in your Ordermentum supplier account is where you manage who can access your account. You can invite new team members and remove users who no longer need access. This guide covers both tasks.

Make sure you have the right access to add or remove users on your account. You can check your access level in Understanding and Setting Up User Permissions in Ordermentum.

On your Ordermentum account in the left hand menu, go to Settings, then select Users.

Step 1: On the Users page, select Invite user in the top right corner.

Step 2: In the panel that appears, enter the user's First name, Last name, and Email address.

Step 3: Submit the invite.

The new user receives an email with a link to set up their account.

Step 1: On the Users page, find the user you want to remove.

Step 2: Find the user you want to remove and select Remove User next to their name.

If you have MFA (multi-factor authentication) enabled on your account, Ordermentum will ask you to verify your identity before the user is removed. Enter the code sent to your chosen authentication method to confirm.

The new user didn't receive their invite email
Ask them to check their spam or junk folder. Then confirm the email address was entered correctly. If it was wrong, you may need to invite them again with the correct address.

I can't find the Invite user button or the Remove User option
These actions depend on your user permissions. Check your access in

Understanding and Setting Up User Permissions in Ordermentum, or ask an account owner or admin on your team to make the change.

I removed the wrong user
Invite them again using the steps above. They'll receive a new email to set up their access.

How do I add a new user to my supplier account?
Go to Settings > Users, select Invite user, enter their first name, last name, and email address, and submit. They'll receive an email with a link to set up their account.

How do I remove a user from my supplier account?
Go to Settings > Users, open the menu for that user, and select Remove User.

What does a new user receive when I invite them?
They receive an email with a link to set up their account.

Where do I manage my own notification settings?
See How to Manage Notifications for steps.

Is this the same as managing users on a customer's account?
No. This guide covers users on your own supplier account. To manage users on a customer's account, see Editing Customer Details on the Customer Page.

If you're having issues inviting or removing users: