Overview
Top Up Orders allow venues to place multiple orders for the same delivery date without needing to meet the Minimum Order Value (MOV) on every order.
The MOV must be met on the first order for the delivery day
Any subsequent orders for the same delivery day can be placed without meeting the MOV
Freight is skipped on Top Up Orders when the order is placed by a venue
Orders placed by suppliers continue to follow existing freight rules
What are Top Up Orders?
Top Up Orders allow venues to place additional orders for the same delivery date after their initial order has been submitted.
This is helpful when:
A venue realises they need extra items later in the day
Stock levels change after the first order is placed
Top Up Orders are linked by delivery date but are submitted as separate orders.
Before you begin
Before enabling Top Up Orders, make sure:
You have access to Settings
A Minimum Order Value (MOV) is already configured on venues
You understand that Top Up Orders apply per delivery day
How to Enable Top Up Orders
To enable the Top Up Orders feature:
Navigate to Settings: Go to Settings > General > Features > Edit.
Enable Top Up Orders: Find the setting for Top Up Orders and toggle it on.
Save Changes: Press Save to apply the changes.
How Top Up Orders work
Example:
MOV is $200
First order total = over $250 → order is accepted
Second order total = $55 → accepted as a Top Up Order
Freight = $0 on the Top Up Order (when placed by the venue)
Initial order:
Top up order:
Frequently Asked Questions (FAQs)
How does Top Up Orders work?
When a venue places the first order for a delivery date, they must meet the MOV. Any additional orders for the same delivery date can be placed without meeting the MOV.
I placed the first order on behalf of my venue. Does Top Up Orders still apply?
Yes.
Can the venue edit their original order instead of placing a Top Up Order?
Yes. Venues can either:
Edit their original order (before cut-off time), or
Place a separate Top Up Order
Both options are supported.
Related articles:
Does the venue need to pay freight on a subsequent (Top Up) order?
No. Top Up Orders placed by venues do not have freight applied.
Need more help?
If you need help enabling or using Top Up Orders:
Use the Help chat in the bottom-right corner of Ordermentum
Or email support@ordermentum.com