Overview
Digital Catalogue Stats let you show potential customers factual information about your business, including how quickly you respond to connection requests, roughly how many venues trade with you, and your customer satisfaction rating. This guide covers displaying and hiding your Stats and improving your Stats over time.
Important: Once you turn your stats on, it may take up to a few minutes for Ordermentum to access your data. Refresh the page after a short wait to view your up-to-date stats, then review what you'd like potential customers to see. We recommend showing as much information as possible.
Before you begin
You'll need access to the Settings section of your Ordermentum supplier dashboard.
Displaying and hiding your Stats
Step 1: Go to Settings
Navigate to Settings in your Ordermentum dashboard.
Step 2: Open Branding
Click on Branding and scroll down the Branding page.
Step 3: Turn stats on
Click Edit, toggle all your stats ON, and click Save.
Step 4: Turn stats off (if needed)
To hide your stats, click Edit, toggle the stats OFF, click Save, and refresh your page.
Step 5: View your stats
Note: Your stats may take a few minutes to appear as Ordermentum retrieves your data. Refresh the page after a minute or so to see your personal stats.
Improving your Stats
If your stats aren't where you want them to be yet, that's not permanent. Your stats update every two months, so as you work on responding to leads quickly and encouraging customers to place a second order, you'll see results reflected within that cycle.
Check back on the Branding page periodically to track your progress.
Important notes:
We recommend showing as much information as possible, especially how many venues you trade with, since this helps match you with your ideal customers.
If you're on Growth Engine Plus, your response time stat won't show, since Growth Engine Plus automatically accepts new customers and their orders immediately.
Customer View
Your customer will be able to see your stats when they click on your account and go to the 'About' section:
Mobile App:
Web browser:
Troubleshooting
My stats aren't showing after I turned them on
Stats can take a few minutes to retrieve. Wait a minute or so, then refresh the page. If they still don't appear after refreshing, try turning the toggle off, saving, then turning it back on and saving again.
My stats haven't changed even though I've improved my response time
Stats update on a two-month cycle, not in real time. If it hasn't been two months since your last update, your improvements won't be reflected yet. Check back once the next update cycle occurs.
I can't see my response time stat
If you're on Growth Engine Plus, response time won't display. This is expected, since Growth Engine Plus automatically accepts new customers and their orders immediately, so there's no response time to measure.
FAQs
Should I show all my stats or only some?
We recommend showing as much information as possible, particularly your venue count, as it helps match you with the customers most likely to be a good fit for your business.
How long does it take for my stats to appear after I turn them on?
It can take up to a few minutes. Refresh the page after a short wait to see your up-to-date stats.
Can I turn my stats off again after enabling them?
Yes. Go to Settings > Branding, click Edit, toggle the stats OFF, click Save, and refresh the page.
Need More Help?
If you're having issues displaying or updating your Digital Catalogue Stats:
Use the Help chat in the bottom-right corner of Ordermentum
Or email support@ordermentum.com