Table of Contents
Overview
Creating products in Ordermentum ensures your customers see accurate pricing, descriptions, and availability when placing orders.
In this article, you’ll learn how to:
Create products manually
Set pricing and GST
Control product visibility
Add cost of goods and images
Use advanced product options
Import products in bulk using CSV
Before you begin
Before creating products, make sure:
You have access to the Supplier Dashboard
Your product details (name, pricing, GST status) are ready
You know which categories and visibility groups apply
Adding Products Manually
Use this method if you want full control over each product’s setup.
Step 1: Add a product
Go to the Products page in the Supplier Dashboard.
Select Add Product in the top-right corner.
Step 2: Enter Product Details
Add the core information customers will see.
Product Name
Description
Categories (choose the most relevant ones)
Product status options:
Enabled
When ON, the product is visible and available for purchase.
In stock
When OFF, the product is visible but can’t be ordered.
Step 3: Set Pricing
Enter the base price (excluding GST).
Select Apply GST if GST applies to this product.
Example:
Base price: $10.00
Apply GST → Display price becomes $11.00
This price is what customers see and pay.
Step 4: Manage Visibility
Use Visibility Groups to control which customers can see or order the product.
Select one or more Visibility Groups
Customers outside these groups won’t see the product
For more details, see Managing Product Visibility in Ordermentum.
Step 5: Add Cost of Goods
If you know your production cost, add it here.
This enables Gross Profit reporting by:
Customer
Product
Reports are generated on a scheduled basis.
Step 6: Upload Product Images
Strong images = higher conversion. No pressure, but yes pressure 📸
To upload an image:
Hover over the image placeholder (top-right of the product page).
Upload a new image or select an existing one.
Image guidelines:
Recommended size: 350px × 350px
Adjust the image to fit the red crop box
Select Crop and Save
Saved images can be reused across multiple products.
Advanced Product Options
Advanced settings let you customise how and when products can be ordered.
You can:
Restrict ordering days or times
Apply order quantity rules
Control product availability windows
We have created an in-depth guide regarding this feature. You can visit Advanced Product Settings in Ordermentum for detailed information.
Using Custom Product Properties
Custom properties help with:
Production reporting
Filtering products
Passing extra data to integrations
You can create properties like:
Size
Batch type
Region
Internal reference codes
For more information, refer to the article on Creating and Managing Properties in Ordermentum.
Importing Products by Bulk Import
If you manage a large catalogue, bulk import saves serious time.
Using a CSV file, you can:
Create new products
Update existing products
Edit pricing, categories, and more
For step-by-step instructions, see Importing Products in Bulk in Ordermentum.
Troubleshooting
My product isn’t visible to customers
Check Enabled is ON
Confirm the product is In stock
Review assigned Visibility Groups
The price looks wrong
Ensure the base price excludes GST
Check whether Apply GST is enabled
Images aren’t displaying correctly
Confirm the image meets the size recommendation
Re-crop and save the image
Frequently Asked Questions:
Can I save a product as a draft?
Yes. Turn Enabled OFF to save the product without making it visible.
Can I reuse images across products?
Yes. Uploaded images are saved and can be reused anytime.
Do customers see cost of goods?
No. Cost of goods is internal and only used for reporting.
Can I edit products after creating them?
Absolutely. All product details can be updated at any time.
Need more help?
If you’re stuck or want a second set of eyes:
Use the Help chat in the bottom-right corner of Ordermentum
Or email support@ordermentum.com
Our support team typically responds during business hours.