This error occurs when the due date of the order in Ordermentum is earlier than the invoice date.

The due date of the order in Ordermentum will need to be updated (via the Edit Order button) so that is later than the due date.
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Once the date has been updated, any orders on Ordermentum with the error will need to be re-synced by editing saving the Properties box for the updates to sync successfully.

If the order has already been paid then it will need to be manually updated in MYOB.

This error occurs when there is a mismatch between the SKU that has been created against a product in Ordermentum compared to the SKU that has been set up against the product in MYOB.

Confirm the correct SKU that should be used for the product and ensure that it matches in both Ordermentum and MYOB.

Once the SKUs have been updated, any orders on Ordermentum with the error will need to be re-synced by editing saving the Properties box for the updates to sync successfully.

If the invoice date falls within the date range of a locked period in MYOB then the invoice cannot be synced.

There are a few different ways to resolve this issue.

1. Change the order date so the order falls outside of a locked period

2. Remove the locked period in MYOB

3. Manually add the invoice into MYOB.

This error occurs when a venue's name in Ordermentum includes special characters e.g. Café or John's.

MYOB does not allow any special characters to be used, when then prevents the order from being sync'ed.

Update the name so that there are no special characters in the venue's name e.g. Cafe or Johns. If an error message appears when trying to up update the venue name, please reach out to Support for assistance.

Once the venue name has been updated, any orders for the affected venue on Ordermentum will need to be re-synced by editing saving the Properties box for the updates to sync successfully.

This error occurs when syncing an invoice with the same reference that has already been synced to a different customer in MYOB.

This would mean that the integration things there is a duplicate invoice in your MYOB account, the duplicate invoice would need to be removed in MYOB to allow the invoice to re-sync.

This error can also occur if the customer the invoice originally synced in under is now not the same in MYOB or if the a contact record has been changed OR merged in MYOB.

For Ordermentum to successfully match a product to MYOB the sales code set against the product in Ordermentum must match the sales code of the product in MYOB. If these codes do not match the above error will occur.

Update the sales code in either MYOB or Ordermentum to make sure they are identical. Once that is done you can manually re-sync the invoice.

This error occurs when there is a mismatch between the SKU that has been created against a product in Ordermentum compared to the SKU that has been set up against the product in MYOB.

Confirm the correct SKU that should be used for the product and ensure that it matches in both Ordermentum and MYOB.

Once the SKUs have been updated, any orders on Ordermentum with the error will need to be re-synced by editing saving the Properties box for the updates to sync successfully.

The invoice has been put into a status that Ordermentum cannot update in MYOB.

If the invoice is already in MYOB and might be in a status such as converted or deleted, it is recommended to edit the invoice in MYOB.

The company file is not accessible by Ordermentum due to a change in user access or the file location has been moved (Desktop only).

Verify that user details are correct and that the file location is accessible.

When syncing "orders" to MYOB, there was not enough stock to create the sales order.

Solution 1: Add inventory in MYOB and then edit + save.
Solution 2: In the Ordermentum integration settings, change to sync as “invoices" not "orders".

For Ordermentum to successfully sync invoices with freight an income account has to be allocated in MYOB AccountRight live.

To add a income account in MYOB follow these steps: