Suppliers using supported integrations can now manage sync issues more easily with two new actions:
Resync
Mark as Resolved
These actions help you quickly retry failed syncs or remove items that no longer need attention.
Supported Integrations
This feature is available for integrations built on Ordermentum’s integrations framework, including:
NetSuite
Unleashed
MYOB Business and Advanced
Cin7 (Core and Omni)
It is not available for Xero, as Xero does not use this framework.
What Can Be Resynced
You can resync the following:
Orders
Invoices
Auto-rec (automatic reconciliation) jobs
Important: Resyncing an auto-rec job retries the payment sync. However, payments previously linked directly to customers instead of invoices will not be automatically reapplied to invoices.
Resync
What It Does
Resync immediately retries the sync for a specific order, invoice, or auto-rec job.
This works the same way as editing and saving a record to trigger another sync attempt.
When to Use It
Use Resync when:
You’ve fixed the issue in the connected system
You want to retry the sync without editing the document again
Examples include:
Adding a missing customer
Creating a missing SKU or item
Correcting configuration issues in the connected platform
What Happens Next
Ordermentum immediately retries the sync
If successful, the status updates to Success
If the issue still exists, the item remains in Needs Action with updated error details
Mark as Resolved
What It Does
Mark as Resolved removes the item from the Needs Action list.
Use this when the issue no longer needs attention or has been handled manually outside of Ordermentum.
When to Use It
Use Mark as Resolved when:
The document no longer needs to sync
The issue was handled manually in the connected system
The record was only used for testing
You want to clear old or irrelevant errors from the list
What Happens Next
The item is removed from Needs Action
The sync status updates to Marked as Resolved
The action cannot be undone
The item will only appear again if a new sync event occurs, such as editing and saving the record.
Where to Find These Actions
Sync Status (Order or Invoice Page)
When a sync fails, the sync status section displays:
The error message
A Resync option
A link to view the sync log
If the item has been marked as resolved, the status will show Marked as Resolved.
Logs Tab
The Logs tab displays all sync attempts and history.
You can use Resync from the “…” menu on failed sync attempts.
Note: Mark as Resolved is not available from the Logs tab.
Needs Action Tab
The Needs Action tab lists all failed syncs from the past 6 days that require attention.
From the “…” menu, you can:
Resync the item
Mark the item as Resolved
Action Summary
Action | Result | Can it be undone? |
Resync | Retries the sync immediately | No |
Mark as Resolved | Removes the item from Needs Action | No |
FAQs
Does this work for Xero?
No. Xero does not use Ordermentum’s integrations framework, so these actions are not available for Xero integrations.
What can I resync?
Orders, invoices, stock syncs, and auto-rec jobs.
What’s the difference between Resync and editing a record?
Both trigger another sync attempt. Resync lets you retry immediately without opening and saving the document again.
Can I resync from multiple places?
Yes. Resync is available from:
Sync Status
Logs
Needs Action
All perform the same action.
Can I undo Mark as Resolved?
No. Once marked as resolved, the item is permanently removed from Needs Action.
Does Mark as Resolved stop future syncing?
No. It only affects that specific sync issue. Future records continue syncing normally.
What happens if a resync fails again?
The item remains in Needs Action with updated error details.
Who can use these actions?
Admins and users with access to Integrations > Manage.
Why can’t I see Mark as Resolved in Logs?
The Logs tab is designed for viewing sync history only. Mark as Resolved is only available in Needs Action.
Can I resync something that was previously marked as resolved?
Not directly. To trigger another sync attempt, edit and save the record again.
Can I resync a successfully synced order or invoice?
Yes. You can do this from the Logs tab.