This guide explains how payment descriptions will appear on your customers' bank statements, depending on the bank and card type used.
It also details upcoming changes to how these payments will be displayed and what this means for your reconciliation process.
Table of Contents:
Current Payment Description Formats
Mastercard
Description Format:
ZAI*OM SUPPLIERNAME-OMI###
VISA
Description Format:
ZAI*OM SUPPLIERNAME-OMI###
AMEX
Description Format:
ORDERMENTUMwhile pending andZAI*OM SUPPLIERNAME-OMI###at completion.
Direct Debit
Description Format:
SUPPLIERNAME-OMI###
If multiple invoices are charged in a single payment, the description will include a "*" at the end.
Example: ZAI*OM DOUGHSHP*OMI1234*
Changes Coming Soon
For Customers using Pay on Place or Upfront Payments orders
Your customers will notice a slight change in their banking app descriptions. The new format aims to make identification easier and more streamlined.
The Change:
Current:
ZAI*OM + Supplier (11 char limit) + Invoice NumberExample:
ZAI*OM Ordermentum INV123
New:
ZAI*OM + Supplier (9 char limit) + Unique 5-char IDExample:
ZAI*OM Ordrmentm Z6X1A
These changes will not affect customers who pay on terms.
For reconciliation purposes, venues can use direct integration with accounting platforms or check the Venue Wallet Transaction Log in Ordermentum. Additionally, a new field called "Customer Reference" will appear on the invoice and order pages, reflecting the new transaction reference number.