This guide covers three easy options to keep your orders and deliveries running smoothly during closures.
🧭 Table of Contents
🕒 When to Adjust Your Schedules
If you’re closing for Christmas, Easter, or another public holiday, you’ll want to make sure your schedules match your delivery plan.
There are three main ways to manage your schedule during these periods:
Option | When to Use It |
Run a Schedule Early | You’re closing for a few days and want orders delivered before you close. |
Cancel a Schedule | You’re closed completely and don’t want any orders created during that time. |
Change the Delivery Delay | You’re delivering later than usual (e.g. Friday instead of Thursday). |
✅ Option 1: Run a Schedule Early (2 mins)
Running a schedule early allows you to process standing orders ahead of time.
This is helpful when you’ll be closed during your usual schedule run date.
💡 Example
If you run your 3 January schedule on 30 December and your delivery delay is 1, all standing orders will be created immediately with a 4 January delivery date.
🪜 Steps
Go to Trading Details → Schedules.
Open the schedule you want to run early.
Scroll to the Next Run Dates section — you’ll see the next 5 scheduled runs.
Click Run now beside the date you want to process early.
🟡 Important Notes
Once a schedule has been run, it can’t be reversed.
Customers won’t be able to edit their standing orders after the schedule has run.
Communicate the change early (for example, via an Intercom message or banner).
🚫 Option 2: Cancel a Schedule (2 mins)
Cancelling a schedule stops any standing orders or manual orders from being created for that delivery day.
💡 Example
If you’re closed on Wednesday 25 December, you can cancel your Tuesday schedule that would normally create those Wednesday deliveries.
🪜 Steps
Open your Schedule.
Go to the Next Run Dates section.
Click the dropdown arrow next to Run now.
Choose Cancel for the date you want to skip.
If you cancel a schedule accidentally, you can click Reinstate to undo it.
🟡 Important Notes
If Standing Orders is toggled off, you won’t see the “Next Run Dates.”
→ Turn it on, make your changes, then turn it off again once done.Cancelling only affects the selected date — future runs remain active.
Additionally, customers cannot place manual orders on the selected cancelled dates only.
🚚 Option 3: Change the Delivery Delay (2 mins)
Changing the delivery delay moves your delivery day forward without cancelling your schedule.
This is perfect if you’re delivering later than usual due to a public holiday.
💡 Example
Normally, your Wednesday schedule delivers on Thursday (1-day delay).
If you’re closed Thursday and want to deliver Friday instead:
→ Change the Delivery Delay from 1 to 2.
🪜 Steps
Open the relevant Schedule.
Update the Delivery Delay number to reflect the new delivery day.
After the schedule runs, change it back to your usual setting.
🟡 Important Notes
The Delivery Delay does not reset automatically.
→ You’ll need to manually change it back after the holiday.This change affects all customers assigned to that schedule.
💬 Tips & Common Mistakes
🧩 Common Mistakes to Avoid
Running a schedule too early — this will create future orders immediately.
Forgetting to change the Delivery Delay back after the holiday.
Leaving Standing Orders toggled off after cancelling or editing.
💡 Pro Tip
Add a banner to your supplier page letting customers know your closure dates.
It’s a simple way to reduce confusion and prevent late orders.
Need More Help?
If you experience any issues while setting your public holiday closure dates or if the feature doesn’t update as expected, please contact our support team:
📧 Email: support@ordermentum.com
📞 Phone: 1300 336 724
💬 Chat: Use the chat bubble at the bottom-right of your Ordermentum screen
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