This guide covers three ways to manage your schedules and keep orders and deliveries running smoothly during closures:
Run a Schedule Early — process standing orders before your usual schedule run date.
Cancel a Schedule — skip a specific schedule run when you're closed.
Change the Delivery Delay — move deliveries to a later day than usual.
🕒 When to Adjust Your Schedules
If you’re closing for Christmas, Easter, or another public holiday, make sure your schedules match your delivery plan.
There are three main ways to manage your schedule during these periods:
Option | When to Use It |
Run a Schedule Early | You’re closing for a few days and want standing orders created and delivered before you close. |
Cancel a Schedule | You’re closed completely and don’t want orders created for a specific delivery day. |
Change the Delivery Delay | You’re delivering later than usual, such as Friday instead of Thursday. |
✅ Option 1: Run a Schedule Early
Running a schedule early allows you to process standing orders ahead of time.
This is helpful when you’ll be closed during your usual schedule run date.
💡 Example
If you run your 3 January schedule on 30 December and your delivery delay is 1, all standing orders will be created immediately with a 4 January delivery date.
🪜 Steps
Go to Trading Details → Schedules.
Open the schedule you want to run early.
Scroll to the Next Run Dates section — you’ll see the next 5 scheduled runs.
Click Run now beside the date you want to process early.
⚠️ Running a Schedule Early Does Not Disable the Schedule
Running a schedule early only creates the standing orders in advance. The schedule itself remains active.
This means customers can still place manual orders against the active schedule after you run it.
If you want to prevent customers from placing manual orders after running the schedule early, you must switch off the schedule itself.
Example: You run your 3 January schedule early on 30 December. The standing orders are created in advance, but the schedule remains active. Customers can still place manual orders unless you switch off the schedule.
🟡 Important Notes
Once a schedule has been run, it can’t be reversed.
Customers won’t be able to edit their standing orders after the schedule has run.
Running a schedule early does not prevent manual orders from being placed against the active schedule.
If you want to prevent manual orders, switch off the schedule after running it early.
Communicate the change early, for example, by adding a message to the Notes section of your Branding page (Settings → Branding → Notes).
🚫 Option 2: Cancel a Schedule
Cancelling a schedule stops any standing orders or manual orders from being created for that delivery day.
💡 Example
If you’re closed on Wednesday 25 December, you can cancel your Tuesday schedule that would normally create those Wednesday deliveries.
🪜 Steps
Open your Schedule.
Go to the Next Run Dates section.
Click the dropdown arrow next to Run now.
Choose Cancel for the date you want to skip.
If you cancel a schedule accidentally, you can click Reinstate to undo it.
🟡 Important Notes
If Standing Orders is toggled off, you won’t see the Next Run Dates.
Turn it on, make your changes, then turn it off again once you're done.
Cancelling only affects the selected date. Future runs remain active.
Customers cannot place manual orders on the selected cancelled date.
🚚 Option 3: Change the Delivery Delay
Changing the delivery delay moves your delivery day forward without cancelling your schedule.
This is perfect if you’re delivering later than usual due to a public holiday.
💡 Example
Normally, your Wednesday schedule delivers on Thursday (1-day delay).
If you’re closed Thursday and want to deliver Friday instead:
→ Change the Delivery Delay from 1 to 2.
🪜 Steps
Open the relevant Schedule.
Update the Delivery Delay number to reflect the new delivery day.
After the schedule runs, change it back to your usual setting.
🟡 Important Notes
The Delivery Delay does not reset automatically.
You’ll need to manually change it back after the holiday.
This change affects all customers assigned to that schedule.
💬 Tips & Common Mistakes
🧩 Common Mistakes to Avoid
Running a schedule too early — this will create future orders immediately.
Forgetting to change the Delivery Delay back after the holiday.
Leaving Standing Orders toggled off after cancelling or editing.
💡 Pro Tip
Add a banner to your supplier page letting customers know your closure dates.
It’s a simple way to reduce confusion and prevent late orders.
❓ Frequently Asked Questions
I'm closed on a public holiday, but customers are still placing orders for that day. Why?
I'm closed on a public holiday, but customers are still placing orders for that day. Why?
Schedules don't automatically recognise public holidays, so the delivery date stays available until you change the schedule.
To stop customers from placing orders for a date you're closed, cancel that schedule run:
Open your Schedule.
Go to Next Run Dates.
Click the dropdown arrow next to Run now.
Choose Cancel for the date you're closed.
Customers won't be able to place orders for the cancelled date. Your other schedule dates stay active.
💡 If you can't see Next Run Dates, turn Standing Orders on, make your changes, then turn it off again.
⚠️ If you've already run the schedule early for that date, it can't be cancelled. See What if I don't want to turn off my schedule after running my standing orders early? below.
I ran my schedule early, but customers can still place manual orders. Why?
I ran my schedule early, but customers can still place manual orders. Why?
Running a schedule early only creates the standing orders in advance. It doesn't switch off the schedule, so customers can still place manual orders while the schedule is active. A date that has already been run can't be cancelled.
To stop manual orders after running the schedule early:
Go to Trading Details → Schedules.
Open the schedule and turn off its status.
Save your changes.
⚠️ Switching off the schedule stops orders for all its delivery dates, not just the closed one. Remember to switch it back on when you reopen, because it won't turn back on automatically.
If you'd rather keep the schedule on, see What if I don't want to turn off my schedule after running my standing orders early?
What if I don't want to turn off my schedule after running my standing orders early?
What if I don't want to turn off my schedule after running my standing orders early?
You can keep your schedule on, but customers will still be able to place manual orders for that delivery date. A date that has already been run can't be cancelled.
If you keep the schedule on:
Let customers know. Add a closure message in Settings → Branding → Notes so customers see it when they order.
Check for new orders. Review your orders for that delivery date after running the schedule early.
Manage any orders that come in. Change the delivery date to a day you're open, or cancel the order and let the customer know. See How to Change the Delivery Date, Due Date, and Invoice Date of an Order.
If you'd rather not handle these orders manually, switch off the schedule after running it early, then switch it back on once you reopen.
Do I need to click "Run now" for my schedule or reminders to work?
Do I need to click "Run now" for my schedule or reminders to work?
No. Schedules and reminders run automatically based on your schedule settings.
Only use Run now if you want to process standing orders early, such as before a closure.
Once a schedule has been run, it can't be reversed.
Does the Delivery Delay skip weekends or public holidays?
Does the Delivery Delay skip weekends or public holidays?
No. The Delivery Delay adds a fixed number of days to the schedule's run day. If the resulting delivery date falls on a weekend or public holiday, it won't automatically move to another day.
To deliver on a different day, update the Delivery Delay before the schedule runs. See Option 3: Change the Delivery Delay.
Remember to manually change it back afterwards.
What happens to orders already placed for a day I'm now closed?
What happens to orders already placed for a day I'm now closed?
Cancelling a schedule date or changing its settings doesn't change orders that have already been placed.
You'll need to update the delivery date on each affected order.
How do I let customers know I'm closed?
How do I let customers know I'm closed?
Add a message to your Branding page so customers can see your closure details when they place an order:
Go to Settings → Branding.
Open Notes and click Edit.
Enter your closure details, for example: "We're closed on Monday 5 October for the public holiday."
Save your changes.
If you'd also like the message printed on your delivery slips or invoices, contact our Support team.
Need More Help?
If you experience any issues while setting your public holiday closure dates or if the feature doesn’t update as expected, please contact our support team:
📧 Email: support@ordermentum.com
📞 Phone: 1300 336 724
💬 Chat: Use the chat bubble at the bottom-right of your Ordermentum screen