This guide provides detailed instructions on how to enable and manage the feature that allows customers to edit their one-off orders up until the cut-off time at the schedule level.
Table of Contents
Enabling Customer Edits for One-Off Orders
Navigate to the Schedules Page:
Go to Trading Details > Schedules in your Ordermentum account.Select and Edit a Schedule:
Choose the schedule you want to modify and click on Edit Details.
Enable Editing:
Toggle on the "Edit Order Until Cut Off" option to allow customers to edit their orders up until the cut-off time.
Configuring Editable Hours After Cut-Off
Allow Edits After Cut-Off:
If you want to allow customers to add or edit products in an order after the cut-off time, enter the number of hours they can do this in the Editable Hours field.Tip: Products within the order that are locked due to lead time will not be editable.
Note:
The Editable Hours feature may not be displayed to suppliers by default. If you you're not able to see this feature turned on, please contact support@ordermentum.com.
Appendix: Order States
Below is an image that details the different states of orders for your customers, illustrating how and when orders can be edited.
