Sync unsuccessful. USER_ERROR - Items on this line have been fulfilled. If you wish to delete the line, you must first delete the corresponding line(s) in the associated transaction(s).
Resolution - This means that an invoice or PO has been raised for the invoice in Netsuite and we cannot update it without the invoice or PO being cancelled. At this point we recommend making the changes directly in Ordermentum and Netsuite
Sync unsuccessful. UNEXPECTED_ERROR - An unexpected error occurred. Error ID: jt3j0okd1dnr9tvmkwh0z (...or any other variation of a gibberish ID in the error message)
Resolution: One of the more cryptic netsuite error messages to debug - this error requires a bit more forensic investigation, which unfortunately due to netsuite's limitations is only possible on the netsuite account of the supplier.
To help to try troubleshooting this error, we need more details which can be obtained from the webservice sync logs for the supplier. To get the logs, follow the steps:
On the netsuite main menu: Setup -> Integration -> Web Services Usage Log
2. Once on the page, use the available filters to select the time, record and integration we want the logs for and export them. For example, in the snippet below - we are trying to export the all salesOrders (usually the ones we want) from 10 Mar 2019 (12 am) to 11 Mar 2019 (11:59 pm) for the Ordermentum API Integration.
Once selected, hit the
to download.
